Welcome to the Fashion Style Shop FAQ. Here you’ll find answers to all your questions about our premium streetwear collections, global shipping, payments, and more. Can’t find what you need? Hit up our style experts at [email protected].

PRODUCT QUESTIONS

What brands do you carry?
We specialize in exclusive streetwear from Billionaire Boys Club, ICECREAM, and limited collaborations like BBC JAPAN x FIRST DOWN. Our collections range from anniversary drops (20TH ANNIVERSARY) to seasonal exclusives (LUNAR NEW YEAR) and EU-only releases.
Are your products authentic?
Absolutely. We’re your direct pipeline to authentic streetwear culture. Every piece—from our Classics collection to EU EXCLUSIVES—comes with the quality and heritage you expect from premium urban brands.
Do you offer kids’ streetwear?
Yes! Check our KIDS section for scaled-down versions of our hottest designs. Perfect for building your little one’s streetwear rotation.

ORDERS & PAYMENTS

What payment methods do you accept?
We take all major cards: Visa, MasterCard, JCB, and PayPal. Your transaction security is our priority.
How do I know my order went through?
You’ll get an instant confirmation email to your registered address. No email? Check your spam folder or contact [email protected] ASAP—limited editions sell out fast.
Can I change/cancel my order?
Orders process within 1-2 business days. Email us immediately at [email protected] with your order number—we’ll try to intercept it before shipping.

SHIPPING & DELIVERY

Where do you ship?
We deliver worldwide except some Asian and remote regions. Our discreet packages reach most global destinations via DHL, FedEx, or EMS.
What are my shipping options?
EXPRESS: $12.95 via DHL/FedEx (10-15 business days)
ECONOMY: Free for orders $50+ via EMS (15-25 business days)
Pro Tip: Use EXPRESS for time-sensitive drops like 20TH ANNIVERSARY collections.
Why no tracking updates?
All orders get tracking numbers. If your link isn’t working, carriers sometimes take 24hrs to activate tracking. Still stuck? Email us your order number.

RETURNS & EXCHANGES

What’s your return policy?
15-day returns from delivery date. Items must be unworn with tags attached. Some exclusions apply (see full policy at checkout).
How do I start a return?
Email [email protected] with your order number and reason for return. Our style team will guide you through the process.
Do you cover return shipping?
Return shipping is on you unless we sent the wrong item. We recommend insured tracking—your cultural currency deserves protection.

CONTACT & SUPPORT

How do I reach customer service?
Hit up our style experts at [email protected]. We typically respond within 24 business hours.
Where are you located?
Our HQ is at 106 Parker Parkway, Mexico Beach, US 32456, but our streetwear community spans the globe.
Do you have physical stores?
Currently online-only—this lets us focus on bringing you the freshest global drops without geographic limits.

Remember: Authentic streetwear waits for no one. Shop our latest drops now before they’re gone.
– The Fashion Style Shop Team